How can I view Images a Customer has submitted to Modal?

Table of Contents

1. Overview
2. How to view Images
3. Document Change Log

Overview

Modal Checkout and Trade products both include opportunities for a customer to upload photos. During the trade-in process, the buyer is given an option to submit photos of their vehicle along with its registration. Similarly, a customer can also upload a photo of their driver's license and proof of insurance during the Checkout process.  These images can be viewed on Desk (https://dashboard.modalup.com/) and also through the driveway link. 

How to view Images

Modal provides two services for a dealership to view images submitted by a customer. One option is through Modal's Desk. First, navigate to your dealership's Desk page by signing in at https://dashboard.modalup.com/. Then, click on the specific order that images had been submitted for. The Trade and Documents drop-downs will contain any images a buyer has uploaded. 

The other option for a dealership is to download the images through the driveway link. Every order submitted through Modal will send ADF XML to the dealership. Within this data is a Documents link to a unique driveway page for the order. The uploaded images will download after you click 'Get Photos' and enter your dealership's password on this page. 

Document Change Log

• 1.0 / August 21, 2020: Initial release
• 1.1 / October 19, 2021: Dashboard is now Desk