Modal integrates with Kelley Blue Book to calculate trade values. Buyers attempting to trade in 2020 or newer vehicles may not receive a value back from Trade or Checkout. This known issue can be resolved by notifying Kelley Blue Book. Please write to your Customer Success Manager and email@example.com. Please request KBB to include the missing vehicle.
Documentation Change Log
- 1.0 / September 30, 2020: Initial release
- 1.1 / October 2, 2020: Moved article to Known Issues