Table of Contents
Overview of Article
- This article has instructions on how to set up and log into your Modal Desk account.
- This article will cover common mistakes made when setting up a new Modal Desk account.
- This article will cover resetting your Modal Desk account password.
- A password cannot be reset unless all the steps for setting up a new Desk account are completed.
Create Password - Check your Inbox
- In your inbox, you should locate an email that states "Welcome to Modal Dashboard" from no-reply@modalup.com
- Below is an example of the "Welcome to Modal Dashboard" email.
- In this email, you will be given a temporary password in bold text.
- Copy that password.
- NOTE: Make sure to copy all characters (including special characters) if they are in bold text.
- Copy that password.
- Click on the complete your Modal dashboard registration link.
- Once you click the link, you will be redirected to the https://dashboard.modalup.com/signup page.
- Please enter the following:
- Account email address: Your Email
- Temporary Password
- This is the password you've copied.
- Once you have completed creating your account you will then be prompted to create your own password.
- Take care to follow all the requirements or your password won't be accepted.
- Once your password is created you will be automatically logged into your account.
- You're now logged into Modal Desk!
Reset your password
- To reset your password utilize the "Forgot your password?" link below the sign in form.
- This will take you to a page where you will enter the email address associated with your account.
- Clicking "Continue" will take you to the page where you will reset your password.
- NOTE: If you get an error that states "User password cannot be reset in current state", verify that you completed all the steps in Create Password - Check your Inbox section.
- Navigate to your mailbox where you will find an email titled "Modal Dashboard reset password".
- Copy the provided 6 digit confirmation code.
- Navigate back to the reset password page on Modal Desk.
- Paste your 6 digit confirmation code from the "Modal Dashboard reset password" email.
- Create your new password you will be automatically logged in.
- Take care to follow all the requirements or your password won't be accepted.
Changelog
- 1.0 / March 25, 2021: Initial release
- 1.1 / October 20, 2021: Updated to reflect Dashboard is now Desk
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