Platform Services
Frequently Asked Questions
- Bureau Providers with DealerTrack / FinanceDriver
- Can a Dealer directly make changes to Modal Checkout?
- Can I exclude certain vehicles from Payment Calculator Options?
- Can I view multiple Dealerships on Modal Dashboard?
- Can Loaner and Executive vehicles have custom Checkout settings?
- Can Modal Checkout be added to Custom SRP pages?
Known Issues and Limitations
- "We're having some trouble. Please try again in a few minutes." Error Message
- "We're sorry. Something went wrong." Error Message
- Build Payment CTA Returning 'See Dealer' When Main Checkout CTA Shows Monthly Payment
- Certain Vehicle Types Payment Data and Stock Imagery Not Available
- Dashboard (Alpha release) Known Issues
- Dashboard Users Are Seeing Incorrect Order and Lead Timestamps
Customer Onboarding
Integrations
- EasyCare PEN Integration
- What Finance Softwares Are Modal Integrated With?
- What CRM Providers Are Modal Integrated With?
- What Website Providers Are Modal Integrated With?
- Can Modal create new buttons?
- What Inventory Feed Providers Is Modal Integrated With?
Leads
- How can I contact my Orders and Leads
- Can Modal Resend Leads To A New CRM Address?
- What Are The Different Types Of Leads I Receive?
- Submitting Test Orders
- Leads Not Transferring to CRM
- Customizations to Lead Gate
Reporting & Analytics
Release Notes
- 12/14/20 Engineering Release
- 11/30/20 Engineering Release:Navigation. Simplified.
- 10/27/20 Engineering Release
- 10/12/20 Engineering Release: Smooth sailing
- 10/1/20 Engineering Release: Close more, click less
- 9/21/20 Engineering Release: Smarter follow up