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  1. Modal
  2. Modal Platform
  3. Known Issues and Limitations

Known Issues and Limitations

Use this list to see if an issue affecting you is already known and decide when to upgrade. Fixed issues are removed after 45 days.

  • "We're having some trouble. Please try again in a few minutes." Error Message
  • "We're sorry. Something went wrong." Error Message
  • Build Payment CTA Returning 'See Dealer' When Main Checkout CTA Shows Monthly Payment
  • Certain Vehicle Types Payment Data and Stock Imagery Not Available
  • Dashboard (Alpha release) Known Issues
  • Dashboard Users Are Seeing Incorrect Order and Lead Timestamps
  • Does PaymentDriver handle state specific tax credit on trade ins?
  • Kelley Blue Book Missing 2020, 2021 Vehicles
  • Price Increases Showing As Discount On Order Summary and Driveway Links
  • Shoppers in North Carolina Will See Incorrect Title, Tag and Transfer Fees
  • Trade Tool Not Tracking Google Analytics Events
  • VIN Specific Rebates Not Supported
  • What can't I process a credit app when I'm 18 years old?
  • Why am I not seeing Modal's Checkout on a Dealer.com (DDC) VDP?
  • Why are conditional rebates and special offers being selected but not applied in price breakdown?
  • Why Are Customer's In Wisconsin Ineligible for Instant Approval?
  • Why Are Orders Not Displaying In Dashboard?
  • Why can't I create a user in Dashboard?
  • Why does an order have a negative sales tax?
  • [RESOLVED] Condition Filter Showing Only Used Vehicles In Shop
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